SOULFUL ENERGY
Returns and complaints
Withdrawal and a complaint about faulty goods are separate rights.
Seller and contact
Mariana Shlapak · działalność nierejestrowana · Waliców 20/218, 00-851 Warszawa, Poland. mrmaryana2594@gmail.com · +48 732 574 184 · @soulfulenergy_shop.
14 days to withdraw
You may withdraw from a distance contract without giving a reason within 14 days after you, or someone you nominate other than the carrier, receive the goods; for separate deliveries in one order, the period starts with the last item. Send a clear statement by email, post or Instagram before the deadline. Prior approval and a particular form are not required.
Sending goods back
Send the goods back within 14 days of notifying withdrawal to: Waliców 20/218, 00-851 Warszawa, Poland. We may agree another return point by email or Instagram; this is not a condition of exercising your right. For ordinary withdrawal, you pay the direct return postage. You are responsible only for loss in value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning.
Refunds
We refund payments, including the cost of our cheapest offered standard delivery, within 14 days of receiving your statement. We may withhold the refund until we receive the goods or evidence of return, whichever happens first. We use the original payment method unless you expressly agree another method without additional fees.
Complaints: lack of conformity
The seller is responsible for lack of conformity present at delivery and appearing within 2 years, or a longer declared useful life. You can request repair or replacement, subject to statutory exceptions for impossibility or disproportionate cost. Price reduction or withdrawal is available in statutory cases, including refused or unsuccessful remedies; a serious defect can justify it immediately. Withdrawal is unavailable for a minor lack of conformity. The seller pays the costs of a justified complaint, including transport. Describe the problem, requested remedy and purchase details; a receipt is not the only acceptable proof. We respond within 14 days; no response means acceptance of the complaint.
Dispute assistance
You can contact a municipal or district consumer ombudsman or the Trade Inspection. Information: https://polubowne.uokik.gov.pl/. Participation in out-of-court resolution is agreed for the particular dispute and does not restrict access to court.
Optional withdrawal form
To: Mariana Shlapak, Waliców 20/218, 00-851 Warszawa, Poland, mrmaryana2594@gmail.com. I withdraw from the contract for these goods: […]. Contract/receipt date: […]. Consumer’s name and address: […]. Date: […]. Signature (paper only): […].